As the dust settles from the “go-live” celebration, the reality sets in that you must now scale the support model to meet the needs of your varied customers – candidates, managers, recruiters and your internal technology partners.
The true measure of project success begins the day after the system is live. Does your training follow up approach equip users to flourish with the new systems or are they left to their own devices to figure things out?
Our proven support model consists of customizing the right resources in the right quantities to meet your dynamic needs. We leverage a world class support platform with Taleo trained Customer Experience Specialists, dedicated system experts and specialized expertise for integration, onboarding and reporting as needed.
We partner with your existing HR Support Center or strategy to provide a seamless customer experience. Our support platform provides for email to case functionality, as well as phone and the possibility of live chat support.
We support all in-house selection technologies (multiple ATS, SEO, assessment, background, WOTC, HRIS integrations, etc.), not just a single vendor.
Current support clients include a Fortune 25 retailer, global manufacturers, financial services leaders and many other names you know and trust. Our services range from a “Bat Phone” approach when you need help right away to dedicated around the clock support.
Contact us to discuss your technology support needs.